9/16/25

Summary of UTHC's Annual General Assembly Meeting

Tulattavik is pleased to present you a summary of the Ungava Tulattavik Health Center’s General Assembly Meeting, which was held in Kuujjuaq at the end of June. All the directors came to present the state of the situation in their management.

1. DIRECTION OF NURSING AND HOSPITAL SERVICES
  1. Tulattavik Nursing Services is proud to have the opportunity to welcome two Inuuk who are studying in the health sector for summer employment:
  • Tulattavik welcomes our very first Nunavik Inuk nursing student as a nursing extern for this summer.
  • Tulattavik also welcomes an Inuk student from Kuujjuaq in radiology for the summer period. We are very happy to have her with us again this summer. This lady is a student from Dawson College and works in ultrasound technology. She started working at Tulattavik in 2017 at different posts and, this summer, she is returning at Tulattavik to work in echography. Last year, her presence was greatly appreciated by the team.

Hiring students in health services is possible only once the student has completed their second year of studies.

Congratulations to those two students who decided to help the community by working at Tulattavik.

  1. Tulattavik is concerned about the ageing of the population in Nunavik and its impact on the health and social services.

    The population of Nunavik, and more particularly that of the Ungava region, is constantly increasing.

    Between 2001 and 2024, the total population of Ungava increased by 69%. This growth is accompanied by a gradual ageing of the population, because of improved health care and an increase in life expectancy.

    The proportion of people aged 65 and older has doubled from 3% in 2001 to 6% in 2024.

    Now, we currently have elderly people in the department who should be at Tusaajiapik Elder’s House. Since Tusaajiapik is at full capacity, we must hospitalize them in the care unit.

    The new Elder’s House project is a necessity and must be prioritized to provide our elderly in the department with an adequate living environment.

    The aging of the population is pushing the region to adapt and expand its services for seniors. This includes the development of safe and adapted spaces that allow seniors to be accommodated in optimal conditions and to offer them quality services. Tulattavik is working to find short-term and long-term solutions to address the emerging trend of an aging population.

    At Tusaajiapik, well-being and respect for Inuit values are at the core of our mission. Striving to balance clinical and cultural aspects, we are fortunate to have three Inuit employees supporting this vision.
  1. Tulattavik is working hard on the electronic medical record. This is an important change that will help UTHC to contribute to providing the right information, at the right time, to the right patient.
  • This practice will eliminate the use of paper.
  • It will promote better accessibility, traceability, and security of clinical information.
  • This tool will help to better plan care and services for patients.

This summer, all existing medical records will be digitized into the electronic medical record. Gradually, as of November 2025, the records will become accessible for electronic consultation.

  • The electronic medical record ensure better care coordination
  • Faster access to care
  • More complete and accurate medical follow-up
  • Enhanced data security
  • Increased patient involvement
  • Reduction in losses and omissions
  • Better emergency management
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2. DIRECTION OF PROFESSIONAL SERVICES
  1. With the help of electronic medical record, Telemedecine consultation will increase in the future.

    For 2024-2025, UTHC hold 63 telemedecine consultations.

    This is very interesting, because the patient can have a medical consultation without having to travel to Montreal. For many people, telemedicine can be reassuring. Causing less stress since patients don't have to be medevac, to be lodged in Montreal or travel in Montreal’s traffic to see the doctor.

    Telemedecinie consultations allow UTHC to reduce the costs related to transport and accommodation for users and escorts.

  2. UTHC’s medical priorities for this present year are to:
  • Increase physician coverage by adding a 2nd full-time physician in Kangiqsujuaq (52-week coverage).
  • To increase communities' coverage for dental services, UTHC wants to recruit 3 full-time dentists.
  • We also deploy centralized booking for dental services.
  • And for Liaison: we want to maximizescheduling efficiency to improve local access to specialized medical services.
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3. DIRECTION OF ADMINISTRATIVE AND LOGISTIC SERVICES

1. Innilavik Patient Transit, is a very important point of service for Tulattavik. More than 4600 users have stayed at Innillavik last year.

To better welcome and accommodate users, renovations and Facility Enhancements were made throughout the last year:

  • New air conditioners and heaters in the kitchen and upstairs living room.
  • New fridge and microwave in upstairs living area, with water dispenser.
  • Two 65-inch smart TVs: one upstairs in the living room, one in the kitchen.
  • Fresh paint throughout the facility.
  • 32 large Inuit artwork pieces were donated for common spaces and were installed in Inullivik halls, upstairs and downstairs.

  • Now patients and escorts can use new long-distance phones in each bedroom

  • More good news :

    A chairlift for elderly people and disabled patients was installed in August in the staircase. Patients with mobility impair will be able to access the 2nd floor and use the upstairs living area.

2. Concerning the Dorval warehouse, I want to mention that we are very proud to announce that Tulattavik has a fully operational warehouse in Dorval since June 2024, streamlining reception and distribution.

This new facility in Dorval allows us to reduce lead time from order to delivery, especially for medical supplies.

Before, it took an average of 4 weeks to receive goods in Kuujjuaq. Now, it takes only 1 week on average.

3. The last point concerning Administrative Services and Logistic, concerns UTHC annual budget. After having put in place different measures to diminish a possible deficit, I am very proud to say that Tulattavik had achieved balanced budget for 2024-2025.

Tulattavik is now working to deliver a balanced budget for the years 2025-2026 and mitigating next year potential deficit.

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4. DIRECTION OF HUMAN RESOURCES

1. Tulattavik is continuously working to optimizing recruitment of employees.

Tulattavik employees are primarily based in Kuujjuaq and travel to various communities. The recruitment and involvement of local workers is essential. This ensures that Nunavimmiut receive culturally adapted, accessible, and responsive care, strengthening the connection between all UTHC services and the communities we serve.

  • Our Human Ressources have implemented a new automated and streamlined staffing process on Tulattavik's web site. It is now easier to access UTHC job postings. To find out about the jobs available, simply go to the tulattavik.com website. On the homepage, you will find the clickable button to view all job offers and you can apply online.

    Tulattavik needs local staff and is actively looking for it. Tulattavik needs Inuit employees. If you want to work with Tulattavik to help your community, your family, your friends, I invite you to contact UTHC Human Resources to offer your services. HR can be reached by email at: rh.ungava@ssss.gouv.qc.ca or by phone at 819-964-2905 #2462.
  • To inform Ungavammiut concerning different job opportunities at UTHC, Human Ressources employees participated in Nunavimmiut future's fair in Kangiqsujuaq, Kangiqsualujjuaq and Kuujjuaq. This allowed us to connect with people in person and talk to them about working for Tulattavik.

    Always with the idea of making Tulattavik better known and to have local employment needs filled up, a visit of the hospital was organized, in collaboration with KI, for students of secondary 4 and 5. This student’s visit was held in early April 2025.

2. Tulattavik is working hard to improve Inuit working conditions with the Nunavik Regional Board of Health and Social Services and Inuulitsivik. We are concerned and want to have new measures to attract and retain Inuit employees because only 1 person out of 4 is a local worker.

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5. DIRECTION OF TECHNICAL SERVICES

The year of 2024-2025 was a challenging year for the direction of technical services. We have many financial implications and our budget allocation is very low to ensure the perennity of all our infrastructures.

Tulattavik's long term vision helps us to focus our limited resources on important projects. We continuously make preventive interventions, but they are increasing year after year. Nevertheless, preventive maintenance interventions help reduce corrective interventions which is much more expensive.

Tulattavik has over 180 buildings to maintain in 11 different communities and 372 apartments. Over the last 2 years, Tulattavik received 80 new apartments now accessible for employees.

For 2025, we will be able to have 40 new apartments to accommodate our staff.

To preserve and modernize our aging infrastructure, a substantial initiative must be undertaken soon. To this end, we have established a comprehensive seven-year renovation plan, valued at $82 million, which aims to refurbish 19 buildings across five communities.

Our infrastructure requests are in the hands of the Quebec Ministry of Health and Social Services, which will tell us which projects to prioritize for the years to come.

I will get back to you on this matter as soon as we are informed of the projects that will be prioritized.

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6. DIRECTION OF REHABILITATION SERVICES

Rehabilitation Services faces many challenges to ensure the youths are well taken care of and have everything they need. All teams are resilient and devoted to the well-being of all youths placed in our services. They often go above and beyond our actual mandate to support the youth in their development.

Here is an overview of last year's contribution.

1. Each of the 8 rehabilitation units receives country food. We are trying to give the youths at least one country food meal per week. However, it is not always feasible, but we are trying to put in place a system with hunters and fishermen to have regular supplies. Since the products to make Bannock are easy to obtain, it is available quite often. Kids appreciate it!

2. Each unit has culturally relevant activities. It differs from one unit to the other depending on the availabilities, the clients and the communities. We do our best to do as much as possible.

  • Each unit in the North has snowmobiles, sleds, and ATVs. Some have a boat and/or canoes. Youth often go on the land, with local guides or employees, for fishing, trapping, hunting, berry picking, for a picnic and campfire, collecting eggs, swimming, camping, Inuit games, or just to enjoy the nature.

  • A few years back, we bought a cabin on the Range in Kuujjuaq. We also participate in the activities in the community. Some units do sewing, beading, soap stone carving and try to have elderly people come for a visit or they visit them at the Elder's home.

3. For the two units in the South, we partnered with Makivvik to bring elderly people and country food 3 to 4 times a year and with the Southern Quebec Inuit Association. A lot of different activities are done with the Southern Quebec Inuit Association. Our collaboration is very precious.

  • A woodworking program for the boys started with the donation of equipment from the English Montreal Schoolboard.

4. All clients have the right to speak Inuktitut.

5. We recently got the funding from Makivvik and we opened 5 part-time community worker positions. Their job will be to ensure clients keep ties with their culture while away from home (e.g., storytelling, preparing traditional dishes, traditional games, sewing and beading, throat singing, soapstone carving, etc.), to accompany the youths at medicalor court appointments, offer translation when needed and to works in collaboration with Makivvik, Nunavimmi Ilagiit Papatauvinga or other Inuit associations.

6. Rehabilitation services are far from being perfect, but Tulattavik’s employees are doing everything in their power to better themselves, to raise the quality of our services, and to level up!

Rehabilitation services values are:

KINDNESS-INTEGRITY-RESPECT-HOPE-COMMITMENT

Our slogan is LEVEL UP and encourage the youth to empowerment and to continue to become a better person.

Rehabilitation’s Guiding Principles are simple and legitimate.

Our decisions and practices are based on kindness and respect.

Our interventions are meant to be caring and consistent.

Our employees will be transparent, offering safety.

Every intervention is meant to be educative, not punitive.

We help youth to develop problem solving skills, empowering them by involving them in all decisions concerning them.

We make every effort to engage and collaborate with families to ensure that they play the fullest role possible in the lives of their children.

We promote traditional, cultural and on the land activities, country food, and the use of Inuktitut. We want to inspire Inuit pride.

We help children and youth to believe in their potential, telling them if you can see it, you can be it.

We always strive to connect with youth, helping them to connect with each other, family, caregivers.

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7. DIRECTION OF COMMUNITY SERVICES
  1. Social services are designed to support the entire population, addressing a wide range of social and psychological challenges. Theseservices are adapted to accommodate diverse needs, fromcommon difficulties to severe issues, including risk and crisis situations.

    By ensuring flexibility and accessibility, social services play a crucial role in assisting individuals and families in overcoming obstacles, fostering resilience, and improving overall well-being.

    Social services promote and implement prevention initiatives that benefit communities along the Ungava Coast.

    Social services work for many clienteles: Child, Youth, Family, Adults and elderly people.

Throughout the year, we collaborate with:

  • Maternity, Ilagiiluta, Nursing Department, DYP, Doctors
  • Kativik Ilisarniliriniq (KI), family houses, Nunami and other community organizations on a regular basis.

    Social Services helps in school reintegration, plays an active role in community involvement, Atautsikut, coordinate activities during Spring Break, invite elders for Outdoor Activities, makes sure that the Food Bank has food to donate, is involved in Suicide Prevention Day.

2. Home care services are offered to the communities throughout the year, helping Elders meet their needs while remaining in their community.

While working to support individuals with diminished autonomy, Tulattavik employees embrace respect, confidentiality, transparency, flexibility, dignity, empowerment, and ensure compassionate and high-quality care.

Tulattavik employees offer:

  • Psychosocial assessment and support
  • Nursing and Palliative care
  • Help to organizing adapted transportation
  • Meals and snacks
  • Housekeeping and laundry
  • Assistance with daily activity adapted to individual needs
  • Appointment coordination with family doctors or specialized physicians
  • Foot care
  • Support for caregivers

Community Services is continuously expanding to answer the population’s needs.

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8. DIRECTION OF YOUTH PROTECTION

Children who are under DYP care are in difficulty and in need of protection.

DYP’s employees’ interventions aim to

  • put an end to the situation where the child’s security or development is in danger;
  • and, prevent the situation from happening again.

The primary goal is to keep the child with his family when possible and appropriate.

However, it may be decided that the child needs to live in another environment. In this case, DYP or the court examines the possibility of placing the child in the care of people who are significant in his life, such as his grandparents or another family member. DYP assesses their willingness and ability to take care of the child.

If placing the child with a significant person is impossible or inappropriate, another placement will be chosen based on the child’s needs.

In the last year, DYP worked in close collaboration with Nunavimmi Ilagiit Papatauvinga, the life project committee and foster family department to help promote cultural safety throughout Youth Protection intervention.

We are in important need of foster families in the Ungava region.

  • In 2024-2025, 289 children were placed in Foster Homes. Of these, 183 stayed in the Ungava Bay, 98 were sent in the South and 8 on the Hudson Bay.


DYP also takes care of youth under the Criminal Justice Act which aims to prevent youth crime in ways that protect the public.

Tulattavik’s employees work very hard to promote youth’s rehabilitation and reintegration. They reserve the most serious intervention for the most serious crimes and want to reduce incarceration of non-violent young people.

  • In 2024-2025, we had 62 clients at YCJA services. It is the same number of clients as 2023-2024.
  • Of the 62 clients, 29 are boys and 33 are girls.
  • We went down from 23 to 4 sentences served in the community (without custody).

DYP team is facing a critical situation:

  • We are facing sick leaves
  • We are experiencing retention issues
  • That may cause breach of services


Our goal is to increase our employees’ retention.

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Tulattavik hopes that this overview of last year’s summary helps you to better understand the actions and activities put forward by UTHC for the benefit of the population as well as the challenges we face on a regular basis. 

Tulattavik is always looking for solutions to provide health care and social services that suit the needs of the population.

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