Ungava Tulattavik Health Center

File a complaint

You feel that your rights have not been respected? You wish to make a recommendation regarding the quality of the services you received ?
Whatever your level of dissatisfaction, be assured that your complaint will be kept confidential and will be treated with utmost consideration and empathy by the Service-Quality and Complaints staff

YOUR RIGHTS AS A USER :

  • The right to be informed of existing services and the way to obtain them;
  • The right to receive, with continuity and in a personalized and safe manner, services that are scientifically, humanly and socially appropriate;
  • The right to choose the professional or institution you wish to receive services from;
  • The right to receive emergency care;
  • The right to be informed of your state of health, and of the various options open to you and their consequences, before giving your consent to care;
  • The right to be informed as soon as possible of any accident that occurs during the provision of services;
  • The right to be treated, at all times, with courtesy, fairness and understanding, and with respect for your dignity, autonomy, needs and safety;
  • The right to accept or refuse care, on your own or through your authorized representative, freely and in an enlightened manner;
  • The right to have access to your record, which is confidential;
  • The right to participate in the decisions that concern you;
  • The right to be accompanied or assisted by the person of your choice in obtaining information about services;
  • The right to file a complaint without the risk of reprisal, to be informed of the complaint examination procedure and, if required, to be accompanied or assisted in the procedure;
  • The right to be represented in regard to all your recognized rights if you are temporarily or permanently unable to give your consent;
  • If you are an English-speaking user, the right to receive services in English, according to the government access program.

You feel that your rights have not been respected ?

Please state your concern here

Patient information

Complainant information (if different from patient)

Relationship to patient

Body of your complaint is directed against

(CLSC, Youth Protection, rehabilitation center, other)

Divulgation authorization

Chargement...

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